FAQs

GENERAL

Where are you located?
We are located in the United States in Manhattan, NY.

How do you decide what to curate and sell?
We just choose things we love!

Anything else not listed below...?
Just ask!

SHIPPING & ORDERING

Where do you ship?
Nearly everywhere!  If you run into any issues at check out, just contact us and we'll work with you on shipping.

Do I have to pay duties or taxes?
For Domestic US orders, taxes are collected at checkout.  For non-US orders, EDINMOSS is not responsible for any duties or taxes if the destination/receiving location is outside of the US. As with all international shipments, these charges are the responsibility of the buyer as dictated by the destination country. If there are any issues with this, please reach out and we might be able to find a solution.  

Something arrived damaged?
Just reach out to us at hello@edinmoss.com and we will try our best to quickly resolve the issue.

RETURNS & REFUNDS

What are the return conditions?
We are happy to accept returns if you don't love your new piece.  Simply let us know at hello@edinmoss.com if you aren't completely satisfied and return your unused purchase within 5 days it's been received.  All original packaging, price labels, etc. should be returned with the product(s) as well.

How do I return something?
Returns are accepted on all items for any reason within 5 days of delivery date as long as the items are unworn, undamaged, and in original packaging.  If you'd like to make a return, please email hello@edinmoss.com as soon as possible and we will send return instructions.

How soon will I get my refund?
Once your return is received, we will inspect it and send you an email to notify you that we have received your return. If the return is approved (no visible signs of wear, no damage, etc), then your refund will be processed and a credit will automatically be applied by original method of payment.